"Cold Comfort Matters - How Channel-Wise Emotional Strategies Help in a ..."

Mingming Liu et al. (2020)

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DOI: 10.1145/3334480.3382905

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-16

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Mingming Liu, Qicheng Ding, Yu Zhang, Guoguang Zhao, Changjian Hu, Jiangtao Gong, Penghui Xu, Liuxin Zhang, Qianying Wang:
Cold Comfort Matters - How Channel-Wise Emotional Strategies Help in a Customer Service Chatbot. CHI Extended Abstracts 2020: 1-7

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