"Contextual Design: Using Customer Work Models to Drive Systems Design."

Karen Holtzblatt, Hugh R. Beyer (1997)

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DOI: 10.1145/1120212.1120334

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Karen Holtzblatt, Hugh R. Beyer:
Contextual Design: Using Customer Work Models to Drive Systems Design. CHI Extended Abstracts 1997: 184-185

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