"Using the Kano Model to Balance Delight and Frustration for an Enterprise ..."

Jinghui Cheng, James Mulholland, Anil Shankar (2016)

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DOI: 10.1145/2851581.2892284

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Jinghui Cheng, James Mulholland, Anil Shankar:
Using the Kano Model to Balance Delight and Frustration for an Enterprise Application. CHI Extended Abstracts 2016: 3021-3027

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