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"Using People CMM for Dealing with Resistance on Implementing ITIL."
Raúl Nunes da Silva, Miguel Mira da Silva, Nelson Gama (2010)
- Raúl Nunes da Silva, Miguel Mira da Silva
, Nelson Gama:
Using People CMM for Dealing with Resistance on Implementing ITIL. CENTERIS (2) 2010: 259-263
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