"Customer Service in Social Media: An Empirical Study of the Airline Industry."

Matthias Carnein et al. (2017)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2023-07-04

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  - electronic edition @ gi.de (open access)
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  dblp key:
  - conf/btw/CarneinHTVK17
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  persistent URL:
  - https://dblp.org/rec/conf/btw/CarneinHTVK17
Matthias Carnein, Leschek Homann, Heike Trautmann, Gottfried Vossen, Karsten Kraume:
Customer Service in Social Media: An Empirical Study of the Airline Industry. BTW (Workshops) 2017: 33-40

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