"Content-Aware Resolution Sequence Mining for Ticket Routing."

Peng Sun et al. (2010)

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DOI: 10.1007/978-3-642-15618-2_18

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-21

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Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi Chen:
Content-Aware Resolution Sequence Mining for Ticket Routing. BPM 2010: 243-259

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