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"A New Framework for Defining Realistic SLAs: An Evidence-Based Approach."
Minsu Cho et al. (2017)
- Minsu Cho, Minseok Song, Carlos Müller, Pablo Fernandez, Adela del-Río-Ortega, Manuel Resinas, Antonio Ruiz Cortés:
A New Framework for Defining Realistic SLAs: An Evidence-Based Approach. BPM (Forum) 2017: 19-35
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