"Analyzing a Helpdesk Process Through the Lens of Actor Handoff Patterns."

Akhil Kumar, Siyuan Liu (2020)

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DOI: 10.1007/978-3-030-58638-6_19

access: closed

type: Conference or Workshop Paper

metadata version: 2020-09-18

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  dblp key:
  - conf/bpm/0001L20
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  - https://dblp.org/rec/conf/bpm/0001L20
Akhil Kumar, Siyuan Liu:
Analyzing a Helpdesk Process Through the Lens of Actor Handoff Patterns. BPM (Forum) 2020: 313-329

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