"Utilizing Customer Feedback for Business Process Performance Analysis."

Amina Mustansir et al. (2018)

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DOI: 10.1007/978-3-319-99951-7_16

access: closed

type: Conference or Workshop Paper

metadata version: 2020-01-24

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Amina Mustansir, Khurram Shahzad, Syed Irtaza Muzaffar, Muhammad Kamran Malik:
Utilizing Customer Feedback for Business Process Performance Analysis. BIR 2018: 235-249

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