"How Knowledge Management Process Influences Customer Knowledge Management ..."

Yanhai Zhao, Zhiyuan Li, Haizhen Wang (2012)

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DOI: 10.1109/BIFE.2012.105

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-23

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Yanhai Zhao, Zhiyuan Li, Haizhen Wang:
How Knowledge Management Process Influences Customer Knowledge Management Performance: An Empirical Study Based on Balanced Score Card of Manager's Opinions. BIFE 2012: 465-469

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