"Measuring and Improving the Performance of an IT Support Organization in ..."

Gilad Barash, Claudio Bartolini, Liya Wu (2007)

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DOI: 10.1109/BDIM.2007.375007

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-21

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Gilad Barash, Claudio Bartolini, Liya Wu:
Measuring and Improving the Performance of an IT Support Organization in Managing Service Incidents. BDIM 2007: 11-18

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