"Empirical Analysis for Individual Behavior of Impatient Customers in a ..."

Yun Bae Kim et al. (2004)

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DOI: 10.1007/978-3-540-30585-9_37

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-26

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  - conf/asiasim/KimLKKH04
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Yun Bae Kim, Chang Hun Lee, Jaebum Kim, Gyutai Kim, Jong Seon Hong:
Empirical Analysis for Individual Behavior of Impatient Customers in a Call Center. AsiaSim 2004: 334-342

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