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"A Study on the Service Quality Management Process and Its Realization ..."
Eunjoo Kwak et al. (2008)
- Eunjoo Kwak, Byeong-Yun Chang, Daniel Wonkyu Hong, Byungdeok Chung:
A Study on the Service Quality Management Process and Its Realization Strategy for Capturing Customer Value. APNOMS 2008: 297-306
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