"Chatbots in customer service: Their relevance and impact on service quality."

Chiara Valentina Misischia, Flora Poecze, Christine Strauss (2022)

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DOI: 10.1016/J.PROCS.2022.03.055

access: open

type: Conference or Workshop Paper

metadata version: 2023-01-05

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  - conf/ant/MisischiaPS22
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  - https://dblp.org/rec/conf/ant/MisischiaPS22
Chiara Valentina Misischia, Flora Poecze, Christine Strauss:
Chatbots in customer service: Their relevance and impact on service quality. ANT/EDI40 2022: 421-428

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