"Showing off Customer Care: How U.S. Airlines Deploy Impression Management ..."

Nargess Tahmasbi, Elham Rastegari (2020)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2020-07-27

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  - conf/amcis/TahmasbiR20
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Nargess Tahmasbi, Elham Rastegari:
Showing off Customer Care: How U.S. Airlines Deploy Impression Management by Publicizing Customer Care on Twitter. AMCIS 2020

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