"Complaint Management and Repurchase Behavior: A Decision Support Approach ..."

Dieter Reinwald (2009)

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DOI: —

access: closed

type: Conference or Workshop Paper

metadata version: 2012-01-02

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Dieter Reinwald:
Complaint Management and Repurchase Behavior: A Decision Support Approach Using System Dynamics. AMCIS 2009: 743

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