"Leveraging Generative AI for Customer Complaint Resolution: A Comparative ..."

Shizhen Jia, Guohou Shan, Oscar Hengxuan Chi (2024)

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type: Conference or Workshop Paper

metadata version: 2024-07-22

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Shizhen Jia, Guohou Shan, Oscar Hengxuan Chi:
Leveraging Generative AI for Customer Complaint Resolution: A Comparative Analysis with Human Responses. AMCIS 2024

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