"Knowledge Management Capabilities in CRM: Making Knowledge For, From, and ..."

Malte Dous et al. (2005)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2019-10-23

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  dblp key:
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Malte Dous, Harald Salomann, Lutz M. Kolbe, Walter Brenner:
Knowledge Management Capabilities in CRM: Making Knowledge For, From, and About Customers Work. AMCIS 2005: 33

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