"Understanding customer perceptions of e-service deviations."

Pin-Jiun Chen, Shari S. C. Shang (2013)

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DOI: —

access: closed

type: Conference or Workshop Paper

metadata version: 2014-07-01

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Pin-Jiun Chen, Shari S. C. Shang:
Understanding customer perceptions of e-service deviations. AMCIS 2013

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