"They Call for Help, But Don't Always Listen: The Development of the ..."

Christopher L. Carr, Patrick J. Bateman, Saral J. Navlakha (2008)

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type: Conference or Workshop Paper

metadata version: 2012-01-03

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Christopher L. Carr, Patrick J. Bateman, Saral J. Navlakha:
They Call for Help, But Don't Always Listen: The Development of the User-Help Desk Knowledge Application Model. AMCIS 2008: 387

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