"Ontology-Based Users and Requests Clustering in Customer Service ..."

Alexander V. Smirnov et al. (2005)

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DOI: 10.1007/11492870_19

access: closed

type: Conference or Workshop Paper

metadata version: 2022-01-12

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  - conf/aisadm/SmirnovPCLKK05
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Alexander V. Smirnov, Mikhail Pashkin, Nikolai Chilov, Tatiana Levashova, Andrew Krizhanovsky, Alexey M. Kashevnik:
Ontology-Based Users and Requests Clustering in Customer Service Management System. AIS-ADM 2005: 231-246

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