"A Discrete Event Simulation Study for Incoming Call Centers of a ..."

Yun Bae Kim, Heesang Lee, Hoo-Gon Choi (2004)

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DOI: 10.1007/978-3-540-30583-5_42

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-25

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Yun Bae Kim, Heesang Lee, Hoo-Gon Choi:
A Discrete Event Simulation Study for Incoming Call Centers of a Telecommunication Service Company. AIS 2004: 390-399

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