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"Modeling and Evaluation of Call Centers with GSPN Models."
Maryam Fanaeepour, Leila Naghavian, Mohammad Abdollahi Azgomi (2007)
- Maryam Fanaeepour, Leila Naghavian, Mohammad Abdollahi Azgomi:
Modeling and Evaluation of Call Centers with GSPN Models. AICCSA 2007: 619-622
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