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"The Human-Side of Service Engineering: Advancing Technology's Impact on ..."
Wojciech Cellary et al. (2021)
- Wojciech Cellary, Louis E. Freund, Stephen K. Kwan, Christine Leitner, Jim Spohrer:
The Human-Side of Service Engineering: Advancing Technology's Impact on Service Innovation. AHFE (8) 2021: 3-17
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