"Enabling the Transfer of Information Technology Support Knowledge to ..."

Vanessa A. Cooper, Sharman Lichtenstein, Ross Smith (2006)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2024-05-24

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Vanessa A. Cooper, Sharman Lichtenstein, Ross Smith:
Enabling the Transfer of Information Technology Support Knowledge to Enterprise Customers Using Web-based Self-service Systems: Critical Success Factors from the Support Organisation Perspective. ACIS 2006

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