"Staff Scheduling for Inbound Call Centers and Customer Contact Centers."

Alex S. Fukunaga et al. (2002)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2023-09-05

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Alex S. Fukunaga, Ed Hamilton, Jason Fama, David Andre, Ofer Matan, Illah R. Nourbakhsh:
Staff Scheduling for Inbound Call Centers and Customer Contact Centers. AAAI/IAAI 2002: 822-829

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