"RightNow eService Center: Internet Customer Service Using a Self-Learning ..."

Stephen D. Durbin et al. (2002)

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type: Conference or Workshop Paper

metadata version: 2023-09-05

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Stephen D. Durbin, Doug Warner, J. Neal Richter, Zuzana Gedeon:
RightNow eService Center: Internet Customer Service Using a Self-Learning Knowledge Base. AAAI/IAAI 2002: 815-821

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