"Aligning IT Service Levels and Business Performance: A Case Study."

Thiago Barroero et al. (2010)

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DOI: 10.1109/SCC.2010.88

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Thiago Barroero, Gianmario Motta, Giovanni Pignatelli, Mario A. Bochicchio, Antonella Longo, Alessandra Raffone:
Aligning IT Service Levels and Business Performance: A Case Study. IEEE SCC 2010: 570-577

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