"A quantitative approach to measure customer expectation for service ..."

Yen-Hao Hsieh, Soe-Tsyr Yuan (2009)

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DOI: 10.1145/1593254.1593260

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Yen-Hao Hsieh, Soe-Tsyr Yuan:
A quantitative approach to measure customer expectation for service innovation within service experience delivery. ICEC 2009: 38-46

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