"Analysis of the Customer Journey at the Pension Provider APG Using ..."

Joos C. A. M. Buijs, Rick F. M. Bergmans, Rachied El Hasnaoui (2021)

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DOI: 10.1007/978-3-662-63047-1_9

access: closed

type: Part in Book or Collection

metadata version: 2022-03-16

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Joos C. A. M. Buijs, Rick F. M. Bergmans, Rachied El Hasnaoui:
Analysis of the Customer Journey at the Pension Provider APG Using Self-Service and Data Hub Concepts. Business Process Management Cases (2) 2021: 111-124

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