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"Integrating the Emotional Intelligence into the Virtual Technical Support ..."
Andrey Kiselev et al. (2010)
- Andrey Kiselev, Benjamin Alexander Hacker, Thomas Wankerl, Yoshimasa Ohmoto, Niyaz Abdikeev, Toyoaki Nishida:
Integrating the Emotional Intelligence into the Virtual Technical Support Engineer. Modeling Machine Emotions for Realizing Intelligence 2010: 157-178
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