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"IT Service Management Across Organizational Boundaries."
Nils gentschen Felde, Heinz-Gerd Hegering, Michael Schiffers (2006)
- Nils gentschen Felde, Heinz-Gerd Hegering, Michael Schiffers:
IT Service Management Across Organizational Boundaries. Managing Development and Application of Digital Technologies 2006: 147-175
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