"The Role of Service Quality in Transforming Operations."

Gilbert Owusu, Paul O'Brien, Siddhartha Shakya (2013)

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DOI: 10.1007/978-3-642-44970-3_10

access: closed

type: Part in Book or Collection

metadata version: 2024-05-23

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Gilbert Owusu, Paul O'Brien, Siddhartha Shakya:
The Role of Service Quality in Transforming Operations. Transforming Field and Service Operations 2013: 153-165

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