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"Customer relationship analytics - Praktische Anwendung des Data Mining im CRM."
Peter Neckel, Bernd Knobloch (2005)
- Peter Neckel, Bernd Knobloch:
Customer relationship analytics - Praktische Anwendung des Data Mining im CRM. dpunkt.verlag 2005, ISBN 978-3-89864-309-2, pp. I-XV, 1-395
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