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"Handover-Management - Informationsversorgung für den After-Sales Service."
Gerhard Burger (2004)
- Gerhard Burger:
Handover-Management - Informationsversorgung für den After-Sales Service. Forschungsberichte für die Unternehmenspraxis 14, vdf 2004, ISBN 978-3-7281-2979-6, pp. I-XXII, 1-183

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