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Diana Heckl

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2010 – 2019

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2015
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Michael Leyer, Diana Heckl, Jürgen Moormann:
Process Performance Measurement. Handbook on Business Process Management (2) 2015: 227-241
2010
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Diana Heckl, Jürgen Moormann, Michael Rosemann:
Uptake and success factors of Six Sigma in the financial services industry. Bus. Process. Manag. J. 16(3): 436-472 (2010)

2000 – 2009

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2009
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Diana Heckl, Michael Leyer, Jürgen Moormann, Michael Rosemann:
Framework of a Process Laboratory for the Operational Control of Service Processes. ACIS 2009
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Wasana Bandara, Diana Heckl, Michael Rosemann:
Teaching case: Influences of six sigma embracement and abondenment. ECIS 2009: 1844-1854
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Anne Dohmen, Diana Heckl, Jürgen Moormann:
Die kundenzentrierte Bank: Integration von Kunden- und Geschäftsprozessen am Beispiel des Firmenkundengeschäfts. GI Jahrestagung 2009: 3820-3834
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Diana Heckl, Jürgen Moormann:
Operational control of service processes: modularization as precondition. SAC 2009: 239-244
2007
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Diana Heckl, Jürgen Moormann:
Matching Customer Processes with Business Processes of Banks: The Example of Small and Medium-Sized Enterprises as Bank Customers. BPM 2007: 112-124

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