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Ruth V. Heidel

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Conference and Workshop Papers

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1997
[c5]
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Ruth V. Heidel:
Are You Being Served? (Service Level Agreements for I/S Organizationss). Int. CMG Conference 1997: 796-803
1996
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Ruth V. Heidel:
If It's Client/Server, It Must Be Time To CYA (Control Your Assets). Int. CMG Conference 1996: 685-691
1995
[c3]
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Ruth V. Heidel:
More Help Is On The Way (Optimizing The Performance Of The Client/Server Help Desk). Int. CMG Conference 1995: 1012-1017
1994
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Ruth V. Heidel, George W. Dodson:
Attention Client/Server Users - HELP IS ON THE WAY! Int. CMG Conference 1994: 8-15
1993
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George W. Dodson, Ruth V. Heidel:
Client/Server Systems Management. Int. CMG Conference 1993

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