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R. R. Lumley

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2003
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Kevin D. Glazebrook, R. R. Lumley, P. S. Ansell:
Index Heuristics for Multiclass M/G/1 Systems with Nonpreemptive Service and Convex Holding Costs. Queueing Syst. Theory Appl. 45(2): 81-111 (2003)

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