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Alison Cruess

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2000 – 2009

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2006
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Alison Cruess:
Architecting change from the inside out. SIGUCCS 2006: 70-73
2005
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Alison Cruess:
Customer-facing communication. SIGUCCS 2005: 40-43
2002
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Alison Cruess:
Transforming a help desk from average to excellent. SIGUCCS 2002: 229-231

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