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Niko Pylkkänen

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2000 – 2009

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2008
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Marko Jäntti, Niko Pylkkänen:
Improving Customer Support Processes: A Case Study. PROFES 2008: 317-329
2007
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Marko Jäntti, Aki Miettinen, Niko Pylkkänen, Tommi Kainulainen:
Improving the Problem Management Process from Knowledge Management Perspective. PROFES 2007: 389-401

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