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Roberto P. Madruga

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2024
[j1]
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Roberto P. Madruga, Édison Renato Silva, José Francisco Moreira Pessanha, Humberto Henriques de Arruda, Assed Naked Haddad:
From IFCX to CXMMI: Validation and Evolution of a Customer Experience Management Maturity Model. IEEE Access 12: 119350-119370 (2024)

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