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Franz D. Garsombke

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1990 – 1999

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1998
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Franz D. Garsombke, H. Perrin Garsombke:
The Impact of Vaporware, Reliable Software, Vendor Dependence and Fulfilled Promises on Customers' Perceptions/Experiences and Vendor Reputation. Softw. Qual. J. 7(2): 149-173 (1998)

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