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Emerson Cleister Lima Muniz

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2021
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Emerson Cleister Lima Muniz, Gertrudes Aparecida Dandolini, Alexandre Augusto Biz:
A Customer Knowledge Management Framework. J. Inf. Knowl. Manag. 20(3): 2150028:1-2150028:33 (2021)
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Emerson Cleister Lima Muniz, Gertrudes Aparecida Dandolini, Alexandre Augusto Biz, Alessandro Costa Ribeiro:
Customer knowledge management and smart tourism destinations: a framework for the smart management of the tourist experience - SMARTUR. J. Knowl. Manag. 25(5): 1336-1361 (2021)

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