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2010 – 2019
- 2015
[c9]Paul P. Maglio, Eser Kandogan, Eben M. Haber, John H. Bailey:
How Tangential Problems Limit Value Creation in IT-Based Service Systems. HICSS 2015: 1453-1461- 2011
- [j4]Eser Kandogan, Paul P. Maglio, Eben M. Haber, John H. Bailey:
On the roles of policies in computer systems management. Int. J. Hum. Comput. Stud. 69(6): 351-361 (2011)
2000 – 2009
- 2009
- [c8]Eser Kandogan, Paul P. Maglio, Eben M. Haber, John H. Bailey:
Scripting practices in complex systems management. CHIMIT 2009 - [c7]Eser Kandogan, Eben M. Haber, John H. Bailey, Paul P. Maglio:
Studying Reactive, Risky, Complex, Long-Spanning, and Collaborative Work: The Case of IT Service Delivery. HCI (4) 2009: 504-513 - 2008
- [c6]Eser Kandogan, John H. Bailey, Paul P. Maglio, Eben M. Haber:
Policy-based IT automation: the role of human judgment. CHIMIT 2008: 9 - 2007
- [j3]James C. Spohrer, Paul P. Maglio, John H. Bailey, Daniel Gruhl:
Steps Toward a Science of Service Systems. Computer 40(1): 71-77 (2007) - [c5]Eben M. Haber, John H. Bailey:
Design guidelines for system administration tools developed through ethnographic field studies. CHIMIT 2007: 1 - [c4]John H. Bailey, Eser Kandogan, Eben M. Haber, Paul P. Maglio:
Activity-based management of IT service delivery. CHIMIT 2007: 5 - 2006
- [c3]Eser Kandogan, Christopher S. Campbell, Peter Khooshabeh, John H. Bailey, Paul P. Maglio:
Policy-based Management of an E-commerce Business Simulation: An Experimental Study. ICAC 2006: 33-42 - 2005
- [j2]Rob Barrett, Paul P. Maglio, Eser Kandogan, John H. Bailey:
Usable autonomic computing systems: The system administrators' perspective. Adv. Eng. Informatics 19(3): 213-221 (2005) - 2004
- [c2]Rob Barrett, Paul P. Maglio, Eser Kandogan, John H. Bailey:
Usable Autonomic Computing Systems: The Administrator's. ICAC 2004: 18-26
1990 – 1999
- 1996
- [j1]Bob G. Witmer, John H. Bailey, Bruce W. Knerr, Kimberly C. Parsons:
Virtual spaces and real world places: transfer of route knowledge. Int. J. Hum. Comput. Stud. 45(4): 413-428 (1996) - [c1]Julie B. Holloway, John H. Bailey:
Don't use a product's developers for icon testing. CHI Conference Companion 1996: 309-310
Coauthor Index
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