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Ossi Koivula

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2013
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Peter Ylén, Ossi Koivula, Joona Tuovinen, Jukka Ranta:
Modelling and Simulating Complicated Service Networks in Health Care. ICServ 2013: 143-149
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Peter Ylén, Ossi Koivula, Marja Toivonen, Karo Tammela:
Modeling the Dynamics of Service: The Creation of Customer Value. ICServ 2013: 275-285

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