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Brett Alan Hathaway

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Journal Articles

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2023
[j4]
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  - journals/ior/HathawayKD23
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Brett Alan Hathaway, Evgeny Kagan, Maqbool Dada:
The Gatekeeper's Dilemma: "When Should I Transfer This Customer?". Oper. Res. 71(3): 843-859 (2023)
2022
[j3]
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  - journals/mansci/HathawayED22
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Brett Alan Hathaway, Seyed Morteza Emadi, Vinayak Deshpande:
Personalized Priority Policies in Call Centers Using Past Customer Interaction Information. Manag. Sci. 68(4): 2806-2823 (2022)
2021
[j2]
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Brett Alan Hathaway, Seyed Morteza Emadi, Vinayak Deshpande:
Don't Call Us, We'll Call You: An Empirical Study of Caller Behavior Under a Callback Option. Manag. Sci. 67(3): 1508-1526 (2021)
2019
[j1]
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  - journals/questa/AdanHK19
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Ivo Adan, Brett Alan Hathaway, Vidyadhar G. Kulkarni:
On first-come, first-served queues with two classes of impatient customers. Queueing Syst. Theory Appl. 91(1-2): 113-142 (2019)

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