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Femke Hulsbergen

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2011
[c1]
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  - electronic edition @ aisnet.org
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  dblp key:
  - conf/bled/SimonsRLWHHK11
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  - https://dblp.org/rec/conf/bled/SimonsRLWHHK11
Luuk P. A. Simons, Mark de Reuver, David J. Langley, Roelien Attema-van Waas, Maarten C. Hoeve, Femke Hulsbergen, Nicole de Koning:
Web vs Phone based Service Experiences: Effects of Emotions on Customer Satisfaction Across Sectors. Bled eConference 2011: 52

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