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HMD - Praxis der Wirtschaftsinformatik, Band 227

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Band 227, Oktober 2002

Performance Measurement

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Hans-Peter Fröschle:
Editorial.
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Cartoon.
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Michael Mörike:
Einwurf: Ist alles Ökonomie?
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Werner Gladen:
Performance Measurement als Methode der Unternehmenssteuerung.
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Christian Baumgartner:
Umsetzung und Realisierung von Performance Measurement - Kriterien für die Bewertung und Gestaltung.
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Jörg Seidl:
Business Process Performance - Modellbezogene Beurteilung und Ansätze zur Optimierung.
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Ulrich Schnabel:
Wertorientiertes Management von Intangible Assets.
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Anita Graf:
Performance Measurement und Competency Management in der Praxis.
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Daniela Kudernatsch:
Performance Measurement im IT-Management.
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Andreas Schmietendorf, Reiner R. Dumke:
Software Performance Engineering - Informationsflüsse zwischen Betreiber- und Entwicklerseite.
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Stefan Reinheimer, Roland Zimmermann:
Einführung eines agentenbasierten Supply-Chain-Event-Management-Systems - Konzeption, Vorstudie und erste Erfahrungen.
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Ronald Gleich, Volker Kitzelmann:
Performance Measurement in einem produzierenden Unternehmen.
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Andreas Hahn, Gerald Zwerger:
Performance Measurement Software Tools.

Anwendungen - Methoden

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Nikolai Bauer:
Web-Anwendungen im Callcenter.
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Glossar zu Performance Measurement.

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