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ORCIDIESS 2011: Geneva, Switzerland
- Mehdi Snene, Jolita Ralyté
, Jean-Henry Morin:
Exploring Services Science - Second International Conference, IESS 2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected Papers. Lecture Notes in Business Information Processing 82, Springer 2011, ISBN 978-3-642-21546-9 - Yongwang Zhao, Jing Li, Zhuqing Li, Dianfu Ma:
Towards Hierarchical Modeling and Analysis of Web Services Choreography. 1-15 - João Mourinho, Teresa Galvão, João Falcão e Cunha:
Spider Maps for Location-Based Services Improvement. 16-29 - Arash Golnam, Gil Regev, Alain Wegmann:
On Viable Service Systems: Developing a Modeling Framework for Analysis of Viability in Service Systems. 30-41 - Natalia Kryvinska, Lukas Auer, Christine Strauss:
An Approach to Extract the Business Value from SOA Services. 42-52 - Nadia Yacoubi Ayadi, Mohamed Ben Ahmed:
An Enhanced Framework for Semantic Web Service Discovery. 53-67 - Daniel Zignale, Sylvain Kubicki, Sophie Ramel, Gilles Halin:
A Model-Based Method for the Design of Services in Collaborative Business Environments. 68-82 - Vera L. Miguéis, Ana S. Camanho, João Falcão e Cunha:
Mining Customer Loyalty Card Programs: The Improvement of Service Levels Enabled by Innovative Segmentation and Promotions Design. 83-97 - Pierre-Jean Barlatier, Eleni Giannopoulou:
The Dual Perspective of Sustainable Development in Service Innovation: A Conceptual Model Proposition for Research and Technology Organizations. 98-112 - Carlos Mendes, Miguel Mira da Silva:
Implementing a Request Fulfillment Process. 113-126 - Jesús Alcoba González:
The Paradox of Service Industrialization. 127-135 - Rafael Zaballa:
Services Science: Filling the Gap between Knowledge and Needs. 136-145 - Gil Regev, Olivier Hayard, Alain Wegmann:
Service Systems and Value Modeling from an Appreciative System Perspective. 146-157 - Safa Hachani, Lilia Gzara, Hervé Verjus:
Business Process Flexibility in Service Composition: Experiment Using a PLM-Based Scenario. 158-172 - Ernst Kreuzer, Helmut Aschbacher:
Strategy-Based Service Business Development for Small and Medium Sized Enterprises. 173-188 - Olivier Zephir, Sandrine Reiter:
Designing a Dynamic Competency Framework for the Service System Innovation Architect. 189-200 - Garyfallos Fragidis, Konstantinos A. Tarabanis:
Towards an Ontological Foundation of Service Dominant Logic. 201-215 - Linda Ryan, David Tormey, Perry Share:
Comparison of Research Based vs. Industry Developed PSS Models. 216-226 - Marion Lepmets, Eric Ras, Alain Renault:
Impact Analysis of Process Improvement on IT Service Quality. 227-231 - Khaled M. Khan:
Profile-Based Security Assurances for Service Software. 232-236
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