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4th IAAI 1992

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A. Carlisle Scott, Philip Klahr:
Proceedings of the The Fourth Conference on Innovative Applications of Artificial Intelligence (IAAI-92), July 12-16, 1992, San Jose, CA, USA. AAAI 1992, ISBN 0-262-69155-8

Customer Service Applications

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Timothy L. Acorn, Sherry H. Walden:
Smart: Support: Management Automated Reasoning Technology for Compaq Customer Service. 3-18
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Dale B. Danilewitz, Frederick E. Freiheit IV:
A Knowledge-Based System within a Cooperative Processing Environment. 19-36
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Debra Logan, Jeffrey Kenyon:
Help Desk: Using AI to Improve Customer Service. 37-53

Data Analysis

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Tej Anand, Gary S. Kahn:
Making Sense of Gigabytes: A System for Knowledge-Based Market Analysis. 57-69
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R. Greg Arbon, Laurie Atkinson, James Chen, Chris A. Guida:
TPF Dump Analyzer. 71-88
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Ursula M. Schwuttke, Alan G. Quan, Robert Angelino, Cynthia L. Childs, John R. Veregge, Raymond Y. Yeung, Monica B. Rivera:
Marvel: A Distributed Real-Time Monitoring and Analysis Application. 89-106

Finance Applications

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Ebby Adhami, Michael Thornley, Malcolm McKenzie:
Pharos - The Single European Market Adviser. 109-126
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James Dzierzanowski, Susan Lawson:
The Credit Assistant: The Second Leg in the Knowledge Highway for American Express. 127-134
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Steve Hottiger, Dieter Wenger:
MOCCA: A Set of Instruments to Support Mortgage Credit Granting. 135-152
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Peter Shell, Gonzalo Quiroga Barro, Juan Antonio Hernandez Rubio, Eduardo Encinas, José García, Javier Berbiela:
Cresus: An Integrated Expert System for Cash Management. 153-167

Industrial Applications

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Norman Crowfoot, Scott Hatfield, Mike Swank:
Dmcm: A Knowledge-Based Cost-Estimation Tool. 171-192
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E. Brent Kelly, Philippe Caillot, Robert Roemer, Thierry Simien:
SlurryMinder: A Rational Oil Well Completion Design Module. 193-215
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Andrew B. Parker, W. Scott Spangler:
An Application of Model-Based Reasoning in Experiment Design. 217-234

Regulatory Applications

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Rita C. Kidd, Robert J. Carlson:
A Truly Magic Solution. 237-247
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J. P. Little, Mark Gingrich:
Adjudipro. 249-262

Routing Applications

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Trish Dutton:
HUB SLaashing: A Knowledge-Based System for Severe, Temporary Airline Schedule Reduction. 265-278
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Elissa Gilbert, Rangnath Salgame, Afshin Goodarzi, Yuling Lin, Sanjeev Sardana, Jim Euchner:
Arachne: Weaving the Telephone Network at NYNEX. 279-292

Software Development

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Laurence Brothers, V. Sembugamoorthy, Adam E. Irgon:
Knowledge-Based Code Inspection with ICICLE. 295-314
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Hiroyuki Mizutani, Yasuko Nakayama, Satoshi Ito, Yasuo Namioka, Takayuki Matsudaira:
Automatic Programming for Sequence Control. 315-331

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